Customer Service Representative

Role Overview: The Customer Service Representative is responsible for assisting potential and current customers with loan inquiries, evaluating vehicles, managing accounts, and processing payments. They ensure clear communication about loan products, terms, and payment options while maintaining compliance with company policies and legal requirements. Key Responsibilities Provide exceptional customer service in person and by phoneExplain loan products, terms, and payment options clearlyEvaluate vehicles and process loan applicationsManage customer accounts and paymentsPerform data entry and maintain accurate recordsMake courtesy reminder calls as neededEnsure compliance with policies and applicable laws Qualifications & Skills High school diploma or equivalentPositive attitude, strong work ethic, and professionalismExcellent communication, organizational, and detail-oriented skillsPrevious customer service and data entry experience preferred but not requiredAbility to pass background screening Additional Information: This full-time, in-store position offers a stable schedule, competitive pay, paid holidays and vacation, on-the-job training, and potential career growth. The role requires motivated, dependable individuals committed to delivering honest, respectful service within the community.