Customer Service Representative

About the role

Customer Service Representative (CSR) responsible for assisting community members with financial solutions, processing transactions such as check cashing, money transfers, and customer payments, while delivering exceptional in-store experiences.

Responsibilities

• Build customer relationships
• Accurately validate and process transactions (check cashing, money transfers, customer payments)
• Manage customer accounts and collections
• Participate in community events
• Maintain store appearance and ensure a clean, secure environment
• Ensure compliance with company policies and laws
• Support daily operations, including opening and closing procedures
• Engage in ongoing training
• Adapt to a fast-paced work environment

Requirements

• High school diploma or equivalent
• Excellent communication and attention to detail
• Proficiency with phones, POS systems, and Microsoft Office
• Must be at least 18 years old (19 in Alabama)
• Must pass background checks
• Ability to stand for long periods and lift up to 25 pounds

Schedule

Full-time with regular in-person attendance, including weekends.