Customer Service Representative
RoShay Services · Austin, TX · Yesterday
OTHR$18.5/hrFull-time
About the role
A Customer Service Representative dedicated to providing compassionate support to healthcare customers, including members, providers, and employers.
Responsibilities
- Actively listen to and advocate for customers
- Resolve inquiries efficiently
- Educate customers about benefits
- Document interactions accurately
- Collaborate with teams to enhance service outcomes
Requirements
- Minimum 6 months of customer service experience
- Basic computer skills
- Residence in CST Time Zone
- High-speed internet
- Flexibility in working hours
- Willingness to leverage technology and AI tools
Qualifications
- Preferred: 1+ years in contact centers or healthcare
- Strong communication, empathy, problem-solving, and multitasking skills
Training & Culture
- Engaging onboarding process
- Ongoing coaching and development
- Inclusive work environment
- Resources to support growth
Pay
$18.50/hour (full-time hours)
Benefits
- Comprehensive health coverage
- Paid time off
- Retirement options
- Wellness programs