Customer Service Representative

About the role

Full-time Customer Service Representative responsible for engaging with customers and vendors, addressing inquiries, and ensuring high customer satisfaction.

Responsibilities

• Handle incoming calls professionally and courteously.
• Track purchase orders and update customers proactively.
• Notify customers about order arrivals and schedule pickups.
• Complete paperwork, return calls, and respond to inquiries.
• Assist team members as directed by the Customer Service Manager.

Qualifications

• Minimum two years of customer service experience.
• High School Diploma required.
• Strong communication and computer skills.
• Detail-oriented with a positive attitude.
• Ability to work independently and as part of a team.

Skills

Self-motivated, energetic, calm under pressure, professional, respectful, and customer-focused.

Benefits

• Health insurance
• 401(k) with company match
• Paid vacation
• Employee discounts
• Growth opportunities
• Supportive work environment