Customer Service Representative
Rollins, Inc. · Las Vegas, NV · 2 days ago
OTHR$17–$18/hrFull-time
Responsibilities
- Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
- Regularly communicate with internal and external customers of HomeTeam Pest Defense.
- Initiate new service, answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
- Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
- Resolve customer problems with invoices and billing questions.
- Calm and diffuse angry customers.
- Escalate appropriate inquiries or problems to managers.
- Collect and reconcile payments received by technicians.
Qualifications
- Must have 1 year of previous customer service experience.
- Entry level customer service skill and technique.
- Basic / entry level understanding of computers.
- Entry level skill on use of company telephone features and how to use them.
- Must be 18 years or older with a high school diploma or GED.
Benefits
- Competitive pay ranging from $17- $18 per hour.
- Comprehensive benefits package including medical, dental, vision.
- Company paid life & AD&D insurance.
- 401(k) plan with company match up to 6%.
- Employee stock purchase plan.
- Paid Time off and holidays.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- A friendly work environment.
- Recognition for a job well done.
- An opportunity to advance within the company.
- The opportunity for professional growth and respect that comes from working for an industry leader.