Customer Service Representative

Responsibilities

• Respond to customer inquiries by phone and email, provide order updates, and resolve service-related issues with professionalism and urgency.
• Enter and maintain customer orders accurately in the company system while verifying key details and documentation.
• Cover multiple requests at once, prioritizing tasks effectively to meet customer expectations and internal deadlines.
• Partner with purchasing teams to monitor stock availability and support appropriate inventory levels for incoming orders.
• Collaborate with production and manufacturing staff to help maintain product quality and support timely shipment schedules.
• Request and compare freight quotes to assist with shipping decisions and delivery planning.
• Communicate across sales and operational teams to keep order information current and ensure smooth fulfillment.
• Provide general administrative assistance as needed to support daily office operations.

Requirements

• At least 3 years of customer service experience within a manufacturing environment.
• Strong background in order entry and customer support in a fast-paced office setting.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Ability to manage competing priorities with strong organization and multitasking skills.
• Clear written and verbal communication skills for working with customers and internal teams.

Qualifications

• Bachelor’s degree preferred.
• Experience with ERP or similar order management systems is a plus.
• Ability to read and interpret blueprints is preferred.