Customer Service Representative

Responsibilities

• Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders.
• Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness.
• Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution.
• Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity.
• Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach.
• Cook up with internal teams when necessary to help resolve order-related questions and ensure timely service completion.

Requirements

• Previous experience in a customer service or call center environment.
• Ability to handle inbound and outbound calls in an efficient and detail-focused manner.
• Experience with order entry and maintaining accurate customer information.
• Strong verbal communication skills and active listening abilities.
• Comfortable working in a fast-paced setting with frequent customer interaction.
• Basic computer proficiency and ability to learn service-related systems quickly.
• Strong attention to detail and commitment to providing reliable customer support.

Qualifications

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Skills

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Benefits

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

N/A

Schedule

N/A