Customer Service Representative

About the role

We're partnering with a highly regarded insurance organization that is expanding its customer operations team to support increased demand. These short-term engagements (through September, with potential to extend) are mission-critical — helping reduce customer wait times and ensuring policyholders receive timely, thoughtful support. This position blends customer interaction, account analysis, and problem-solving in a structured, supportive setting and is ideal for empathetic communicators who enjoy helping others by phone.

What you’ll do

• Support customers primarily by phone (with some written communication)
• Assist with billing, account, and product-related questions
• Analyze member accounts and process updates (beneficiaries, coverage, payment methods, etc.)
• Use sound judgment and problem-solving skills to resolve complex situations

What sets you up for success

• Strong communication and customer service skills
• Empathy, emotional intelligence, and professionalism
• Solid analytical and problem-solving ability
• Proficiency in Microsoft Office and comfort working across multiple systems

Why Candidates Choose This Team

• Hybrid flexibility after training
• Ongoing learning and development opportunities
• Predictable work hours with rotating start times
• Supportive leadership and strong team culture

Ideal Background

• Customer service, call center, or client support experience
• Strong verbal communication and active listening skills
• Attention to detail with accurate documentation habits

Contact

Contact Christin, Erin, or McKinzie at (563) 359-7535 to learn more!