Customer Service Representative
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism.
Responsibilities:
- Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.
- Communicate with customers to provide order status updates and address questions related to scheduled deliveries.
- Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.
- Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.
- Contact customers before scheduled delivery dates to verify availability and confirm appointment details.
- Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.
- Enter and maintain accurate service and delivery information in internal systems and spreadsheets.
- Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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- New Brunswick, NJ
- onsite
- Temporary / Contract
- 17.1 - 19.8 USD / Hourly
- 2026-07-09T00:00:00Z