Customer Service Representative

Responsibilities

• Respond to incoming customer calls with empathy and a solutions-focused approach.
• Aid customers with product questions, order updates, delivery inquiries, and general service-related concerns.
• Enter and update customer orders accurately while maintaining careful attention to detail.
• Place outbound calls as needed to confirm information, provide follow-up, or resolve outstanding service matters.
• Document customer interactions thoroughly to ensure accurate records and smooth handoffs when needed.
• Work across service channels to address issues promptly and help maintain a high level of customer satisfaction.
• Escalate complex concerns appropriately while staying engaged in the resolution process.
• Support operational changes or workflow updates as required, including adjustments tied to service processes and systems.

Requirements

• Previous experience in customer service, preferably in a call center or high-volume support environment.
• Strong ability to manage inbound and outbound calls with confidence and professionalism.
• Experience with order entry and maintaining accurate customer and transaction records.
• Clear verbal and written communication skills with a customer-focused mindset.
• Ability to multitask, stay organized, and prioritize work in a fast-paced setting.
• Comfortable handling customer concerns, solving problems, and de-escalating issues effectively.
• Basic computer proficiency and the ability to learn new systems and service tools quickly.

Qualifications

Must have a high school diploma or equivalent. Previous experience in a customer service role is preferred but not required.

Skills

• Customer service skills
• Order entry and record-keeping
• Outbound calling
• Problem-solving
• Attention to detail

Benefits

TalentMatch® Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on business needs.

Contact Information

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. For more information, visit roberthalf.com.