Customer Service Representative

Responsibilities

• Respond to incoming calls efficiently while maintaining a respectful, detail-focused, and service-focused approach.
• Investigate customer questions related to photo enforcement programs and provide clear, accurate information to support resolution.
• Record detailed summaries of customer interactions and outcomes in the appropriate system each day to maintain accurate account history.
• Alert leadership promptly when customer concerns require escalation or additional review.
• Aid customers with payment support, including guiding them through credit card transactions for violation-related payments.
• Review email and internal communication channels daily to stay current on updates, instructions, and service priorities.
• Complete data entry and administrative support tasks accurately while balancing call volume and follow-up needs.
• Carry out additional customer service or operational duties as needed to support the team.
• Use Microsoft Word and Excel to manage information, track activity, and support day-to-day service operations.

Requirements

• Previous experience in customer service, call center support, or another high-volume phone-based environment.
• Strong ability to handle inbound calls professionally while communicating clearly and courteously.
• Comfortable researching customer concerns, resolving routine issues, and escalating complex matters when necessary.
• Accurate data entry skills with attention to detail when documenting conversations and updating records.
• Ability to manage email correspondence and monitor daily communications in a timely manner.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Experience supporting payment processing, order entry, scheduling, or related customer account activities is preferred.
• Dependable organizational skills and the ability to manage multiple tasks in a structured environment.

Qualifications

Commensurate with experience.

Skills

Customer service, call center support, research, data entry, email management, payment processing, organization, Microsoft Word, Microsoft Excel.

Benefits

N/A

Pay

N/A

Schedule

N/A