Customer Service Representative

About the role

We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support.

Key Responsibilities

• Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements.
• Cookordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits.
• Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system.
• Resolve customer concerns by following up on requests and escalating more complex issues as needed.
• Provide administrative support, including scheduling appointments and assessments.
• Aid with intake processes for new clients.
• Manage emails and general office communications.

Qualifications

• Previous service coordination experience required.
• Strong customer service skills with the ability to handle inquiries professionally and efficiently.
• Proficiency in Microsoft Office Suite required.
• Experience with data entry, documentation, and maintaining accurate records.

Top Soft Skills

• Empathetic and patient approach when assisting others.
• Clear and detail oriented communication skills, both verbal and written.
• Strong multitasking and organizational abilities in a fast-paced environment.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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