Customer Service Representative

We are looking for a dependable Customer Service Representative to participate in a remote focus group assignment in Hilo, Hawaii within the legal industry. This short-term opportunity involves observing attorney presentations, sharing thoughtful reactions, and completing structured feedback materials that support the session goals.

About the role

This role is well suited for someone with a customer-focused background who is comfortable using Zoom and digital forms in a detail-oriented environment. Due to the nature of this assignment, only Hilo, Hawaii residents will be considered.

Responsibilities

• Attend focus group sessions and actively listen to attorney presentations and case arguments.
• Provide clear, constructive feedback based on what you hear during each session.
• Complete questionnaires and electronic response forms accurately and on time.
• Use Zoom and other digital tools to support participation and session activities as needed.
• Follow instructions carefully while maintaining a consistent approach throughout the assignment.
• Assist with basic clerical tasks connected to the focus group process.
• Contribute to a positive and organized experience for facilitators and participants.

Requirements

• Must reside in Hilo, Hawaii.
• Recent experience in customer service, administrative support, or clerical work.
• Comfort using Zoom and completing electronic forms with accuracy.
• Strong listening skills and the ability to share thoughtful feedback.
• Dependable attendance and a high level of reliability for a short-term onsite assignment.
• Clear, detail-oriented communication skills and a customer-focused approach.
• Ability to follow directions and work effectively in a structured setting.
• No minimum years of experience required; entry-level candidates are welcome to apply.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.