Customer Service Representative

Job SummaryOur client is seeking a professional, customer-focused Customer Service Representative to join their team. This role is responsible for providing excellent support to customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in personResolve customer concerns and complaints in a timely and professional mannerProcess orders, returns, exchanges, and account updates accuratelyMaintain detailed and accurate customer records in the company systemEscalate complex issues to the appropriate department when neededProvide product, service, and policy information to customersFollow up with customers to ensure resolution and satisfactionCollaborate with internal teams to support customer needsMeet service standards, response times, and productivity goalsQualifications1+ years of customer service, call center, or administrative support experience preferredHigh school diploma or equivalent requiredStrong verbal and written communication skillsExcellent problem-solving and conflict-resolution abilitiesProficiency with Microsoft Office and customer service software or CRM systemsStrong attention to detail and organizational skillsAbility to multitask and work efficiently in a fast-paced environment • At least 1-3 years of experience in a customer service or call center environment. • Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams. • Proficiency with Microsoft Office applications used for communication, documentation, and order support. • Experience with order entry and handling inbound customer calls in a fast-paced setting. • High attention to detail and solid organizational skills for managing multiple tasks accurately. • Consistent follow-up skills with the ability to track open items through completion. • Experience with CRM or order management systems is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.