Customer Service Representative

About the role

We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization.

Responsibilities

• Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs.
• Provide courteous and empathetic service when responding to questions from individuals and families seeking help.
• Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner.
• Record, update, and maintain applicant details accurately within internal systems and databases.
• Use basic calculations to verify income information, household size, and other eligibility-related factors.
• Carefully coordinate with partner agencies and community resources to help address client needs and improve access to services.
• Support outreach activities by participating in local events and connecting with residents who may qualify for assistance.
• Aid a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.

Requirements

This role requires a compassionate and detail-oriented individual who can handle multiple tasks simultaneously and maintain a positive attitude. Experience in customer service, especially in a nonprofit setting, is preferred but not required. Strong organizational skills and the ability to manage high-volume customer interactions are essential.

Qualifications

High school diploma or equivalent is required. Previous experience in a customer service role is beneficial but not mandatory. Excellent communication skills, including the ability to explain complex information clearly, are necessary. Proficiency in Microsoft Office applications is preferred.

Skills

• Customer service skills
• Attention to detail
• Strong organizational abilities
• Ability to manage high-volume call center activity
• Outreach and community engagement experience

Benefits

No benefits are provided at this time.

Pay

• 19 - 19 USD / Hourly

Schedule

• Onsite