Customer Service Representative

We are looking for a Customer Service Representative for a contract-to-permanent opportunity in Charleston, SC. This position is ideal for someone who communicates with confidence, stays organized in a fast-paced setting, and delivers a high level of support over the phone.

Responsibilities

• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.
• Coordinate scheduling and dispatch communication to support field service operations and keep appointments running smoothly.
• Provide accurate information to customers while maintaining a calm, detail-oriented presence during every interaction.
• Manage a multi-line phone system efficiently and route calls to the appropriate team members without delay.
• Document customer conversations, service requests, and follow-up details clearly within company systems.
• Support customers with service inquiries by gathering details and directing requests appropriately.
• Help maintain daily workflow by prioritizing calls, tracking open items, and ensuring timely communication.

Requirements

• Ability to answer high-volume inbound calls with professionalism and strong phone etiquette.
• Comfortable working with a multi-line switchboard or comparable phone system.
• Strong communication skills and a customer-focused approach.
• Experience coordinating dispatch activity or supporting service scheduling is preferred.
• Familiarity with service environments is helpful but not required.
• Basic computer proficiency and the ability to learn service-related software quickly.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.

All applicants must be legally authorized to work in the United States.