Customer Service Representative

About the role

We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days.

Responsibilities

• Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests.
• Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues.
• Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution.
• Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively.
• Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships.
• Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures.
• Support additional service initiatives and department projects as directed by leadership.
• Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.

Requirements

• A high school diploma or equivalent required; additional college education is a plus.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal partners.
• Demonstrated customer service experience, preferably in a customer-facing or call-driven environment.
• Ability to manage multiple tasks efficiently in a fast-paced setting while maintaining close attention to detail.
• Comfortable using a personal computer, standard office equipment, and job-related applications.
• Working knowledge of Microsoft Word required; experience with Microsoft Excel and Outlook is preferred.
• Experience with relationship management platforms, Workday, or similar business systems is a plus.
• Ability to support a consistent schedule with changing shifts, including late nights, weekends, and some holidays.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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