Customer Service Representative

About the role

We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries.

Responsibilities

• Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements.
• Cookordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits.
• Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system.
• Resolve customer concerns by following up on requests and escalating more complex issues as needed.
• Provide administrative support, including scheduling appointments and assessments.
• Assist with intake processes for new clients.
• Manage emails and general office communications.

Qualifications

• Previous service coordination experience required.
• Strong customer service skills with the ability to handle inquiries professionally and efficiently.
• Proficiency in Microsoft Office Suite required.
• Experience with data entry, documentation, and maintaining accurate records.
• Top Soft Skills: Empathetic and patient approach when assisting others; Clear and professional communication skills, both verbal and written; Strong multitasking and organizational abilities in a fast-paced environment.

Benefits

• TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
• We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
• We provide access to top jobs, competitive compensation and benefits, and free online training.
• All applicants applying for U.S. job openings must be legally authorized to work in the United States.
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.