Customer Service Representative

About the role

Serve as the primary point of contact for a portfolio of clients
Coordinate and schedule monthly, weekly, and annual mailing projects
Guide clients through each step of the process, ensuring a seamless experience
Prepare and manage all job-related documentation
Track and monitor each project from intake through completion
Proactively communicate updates, timelines, and any changes
Deliver exceptional customer service and build long-term relationships
Collaborate with internal teams to ensure accuracy and timely delivery
Contribute ideas to improve processes and enhance client satisfaction

Responsibilities

• Serve as the primary point of contact for a portfolio of clients
• Coordinate and schedule monthly, weekly, and annual mailing projects
• Guide clients through each step of the process, ensuring a seamless experience
• Prepare and manage all job-related documentation
• Track and monitor each project from intake through completion
• Proactively communicate updates, timelines, and any changes
• Deliver exceptional customer service and build long-term relationships
• Collaborate with internal teams to ensure accuracy and timely delivery
• Contribute ideas to improve processes and enhance client satisfaction

Requirements

• Strong customer service and relationship-building skills
• Exceptional attention to detail and organizational ability
• Clear and professional communication skills (written and verbal)
• The ability to manage multiple projects in a fast-paced environment
• A proactive mindset with a desire to learn and improve processes
• Comfort working with technology, including Microsoft Office (Excel & Outlook preferred)

Qualifications

• Previous account management, administrative, or client service experience
• Experience in print, mail, production, or project coordination environments

Skills

• Previous experience in customer service, account support, call center operations, or a similar client-facing role
• Ability to manage several tasks and deadlines simultaneously while maintaining strong attention to detail
• Clear verbal and written communication skills with a detail-oriented and service-oriented approach
• Comfort handling inbound and outbound calls as part of daily customer support responsibilities
• Experience with order entry, documentation, and administrative coordination in an office environment
• Working knowledge of Microsoft Office applications, including Outlook and Excel
• Strong organizational skills and the ability to follow processes consistently in a fast-paced workplace

Benefits

• TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
• We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
• We provide access to top jobs, competitive compensation and benefits, and free online training.
• Stay on top of every opportunity - whenever you choose - even on the go.
• Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Pay

Competitive compensation and benefits package

Schedule

Full-time position

Benefits

• Medical, vision, dental, and life and disability insurance
• Free online training
• Access to top jobs
• Company 401(k) plan

Application Instructions

Click “Apply Now” to submit your application.