Customer Service Representative

Robert Half · Wall, NJ · 1 wk ago

On-siteCustomer Service$20–$24/hrFull-time

Responsibilities

• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.

• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.

• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.

• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.

• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.

• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.

• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.

• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.

Requirements

3-5 years of experience in customer service, customer support, or a related client-facing role.
Strong verbal and written communication skills with the ability to handle customer concerns professionally and effectively.
Demonstrated ability to maintain high levels of customer satisfaction in a busy, fast-paced sales or service environment.
Solid organizational and analytical skills, with the ability to prioritize tasks and solve problems efficiently.
Familiarity with customer service terminology and practices within the tabletop or closely related product industry is strongly preferred.
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Bachelor’s degree preferred.

Qualifications

Proven ability to collaborate across departments and contribute to a positive customer experience from initial inquiry through resolution.

Benefits

MDV, PTO, 401k

Pay

$20 - $24 / Hour

Schedule

Onsite

Location

New Jersey

Job Type

Permanent / Full Time

Posted

2026-07-07T00:00:00Z

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.