Customer Service Representative

Customer Service Representative We are looking for a Customer Service Representative to join a university-focused team in Englewood, Colorado in a contract opportunity with the potential to become permanent. In this role, you will guide students through financial aid and account-related questions while delivering thoughtful, service-driven support across phone, email, and administrative channels. This position is ideal for someone who enjoys helping others, works well with detailed information and numbers, and can adapt quickly in a collaborative environment that values student success. Responsibilities: • Support students with clear guidance on available funding pathways, including federal aid, private loans, grants, and other payment-related resources. • Address incoming questions about award status, required forms, account balances, refunds, billing matters, and related financial aid concerns through phone and email communication. • Complete day-to-day processing tasks by updating student information, entering accurate data, and maintaining records within university platforms. • Assist with payment-related interactions, including accepting credit card transactions and responding to general student account inquiries. • Help students understand next steps in the aid process by explaining requirements, timelines, and documentation in an approachable and thorough manner. • Contribute to a positive campus experience by occasionally participating in student engagement efforts and providing campus tour support when needed. • Build strong working relationships with colleagues across multiple locations using effective virtual communication and a team-oriented approach. • Use Microsoft Office applications and AI-enabled tools to manage tasks efficiently, improve accuracy, and support evolving service processes. • At least 2 years of experience in customer service, student support, financial services, or another fast-paced, high-volume environment. • Strong verbal and written communication skills with the ability to handle inbound and outbound interactions professionally. • Comfort working with detailed records, numeric information, and data entry responsibilities with a high level of accuracy. • Ability to learn new systems independently and apply sound judgment when procedures are not always clearly defined. • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Teams. • Familiarity with Microsoft Copilot or other AI-supported tools, with openness to using technology to enhance productivity. • Demonstrated problem-solving skills, patience, and a service-minded approach when assisting students or customers. • Direct financial aid experience is helpful, but candidates with transferable backgrounds in banking, lending, mortgage, credit unions, or related fields are also encouraged to apply. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.