Customer Service Representative

Add your latest resume to match with open positions.

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly

Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) for a growing client in the manufacturing industry. This role is ideal for someone who enjoys helping customers, solving problems, and building strong relationships. The ideal candidate is professional, organized, and thrives in a fast-paced environment while delivering exceptional customer service in both English and Spanish.

• Provide exceptional customer service via phone, email, and chat in both English and Spanish.
• Respond to customer inquiries regarding products, pricing, order status, shipments, and account information.
• Resolve customer concerns and complaints promptly while maintaining a positive customer experience.
• Process customer requests, returns, credits, and account updates accurately.
• Coordinate with internal departments, including sales, warehouse, and operations, to ensure timely resolution of customer issues.
• Document customer interactions and maintain accurate records within the CRM system.
• Follow up with customers to ensure issues have been resolved and expectations have been met.
• Build and maintain strong relationships with customers by providing timely and professional support.
• Perform additional administrative and customer support duties as assigned.

Requirements

• Bilingual in English and Spanish
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Attention to detail
• Customer service experience preferred

Qualifications

• High school diploma or equivalent
• Experience in customer service or related field
• Knowledge of CRM systems
• Basic computer skills

Skills

• Customer service
• Communication
• Solving problems
• Fast-paced environment
• Attention to detail

Benefits

• Professional development opportunities
• Flexible scheduling
• Competitive compensation

Pay

• 0 - 0 USD / Yearly

Schedule

• Temporary / Contract