Customer Service Representative
About the role
We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and garbage collection services in Indiana. This Long-term Contract position is ideal for someone who can communicate clearly, stay composed in a busy setting, and deliver dependable service with every interaction. The role centers on handling a steady flow of customer inquiries, resolving service issues efficiently, and maintaining accurate documentation while contributing to a collaborative team environment.
Responsibilities
- Manage a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests.
- Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner.
- Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation.
- Use sound judgment and problem-solving skills to address service disruptions and customer complaints effectively.
- Balance multiple tasks and shifting priorities while maintaining attention to detail in a fast-paced call center environment.
- Work closely with colleagues to support service goals while also handling responsibilities independently when needed.
- Deliver a positive customer experience by remaining patient, courteous, and solution-focused during every interaction.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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