Customer Service Representative

Responsibilities

• Serve as the primary contact for customers and sales representatives, providing timely support and guidance throughout the order lifecycle.
• Process and oversee orders from initial entry through final resolution, including confirmations, updates, tracking, returns, and claim follow-up.
• Complete daily work in the order management system and B2B platform with a strong focus on accuracy and efficiency.
• Maintain account and order accuracy across pricing, substitutions, shipment details, product availability, and exception handling throughout the year.
• Prepare, organize, and retain sales order documentation and provide requested reports to customers or the sales team.
• Share important deadlines, inventory-related updates, and vendor information with customers to support smooth order fulfillment.
• Build productive working relationships with internal teams, customers, vendors, and sales partners to promote excellent service.
• Manage multiple inbound and outbound calls while prioritizing customer issues, resolving concerns, and keeping daily tasks on schedule.
• Contribute ideas for process and system improvements, and assist with testing, training, and other special projects as needed.

Requirements

• 2+ years of experience in customer service, call center support, or a similar order-focused role.
• Hands-on experience with order entry, order tracking, and high-volume data entry in a fast-paced environment.
• Ability to handle inbound and outbound calls professionally while documenting detailed and accurate information.
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines consistently.
• Comfortable working with order management systems, online customer portals, or B2B platforms.
• Effective communication skills and a customer-focused approach to resolving questions and issues.
• Ability to collaborate with cross-functional teams and provide dependable backup support when needed.

Qualifications

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.