Customer Service Representative

Responsibilities

• Respond to customer inquiries by phone with accuracy and a service-focused approach.
• Handle a steady volume of incoming calls while providing clear information and resolving routine concerns.
• Place outbound calls as needed to follow up on customer questions, order details, or service-related matters.
• Enter customer orders into internal systems with close attention to completeness and accuracy.
• Document interactions, updates, and outcomes to maintain reliable customer records.
• Support issue resolution by coordinating next steps and escalating more complex matters when appropriate.
• Maintain consistent communication standards while meeting productivity and quality expectations.

Requirements

• Previous experience in a call center or customer-facing support role.
• Ability to manage inbound and outbound phone communication effectively.
• Strong customer service skills with a calm and attentive phone manner.
• Experience with order entry and accurate data input.
• Good written and verbal communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer proficiency and comfort learning internal systems.

Qualifications

The ideal candidate will have a positive attitude and be able to handle multiple tasks simultaneously. They should be able to communicate clearly and professionally with customers and colleagues. A strong background in customer service and a willingness to learn new systems and processes are essential.

Skills

• Excellent communication skills
• Customer service orientation
• Order entry and data entry
• Outbound calling
• Time management
• Computer literacy

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• Life insurance
• Disability insurance

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on business needs.