Customer Service Representative
Ritchie Bros. · Dundalk, MD · 4 days ago
On-siteCustomer ServiceFull-time
Responsibilities
- Organize and file documents according to internal and Lot number systems
- Upload documents to the web during sales
- Communicate with various departments and customers regarding documents like LOLC’s and Purge Documents
- Process payments from successful bidders
- Provide customers with information about auxiliary services
- Ensure superior customer service is delivered to all customers
- Support RB Unreserved Commitment to Safety by maintaining a positive attitude and working effectively in high-pressure situations
- Perform other duties as assigned
Qualifications
- Previous work experience involving in-person interactions with customers
- Experience using computers and learning new technology/software
- Excellent keyboarding skills for data entry
- A strong commitment to providing excellent customer service
- A friendly, outgoing, patient personality
- Able to work well in a team environment, contributing where needed