Customer Service Representative

Responsibilities

• Organize and file keys and documents according to internal and Lot number systems.
• Upload documents to the web during sales.
• Communicate with various departments and customers regarding necessary documents like LOLC's and Purge Documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety by maintaining a safe work environment and ensuring personal and team safety.
• Perform other duties as assigned.

Qualifications

• Previous work experience involving in-person interactions with customers.
• Experience using computers and learning new technology and software.
• Excellent keyboarding skills for data entry.
• A strong commitment to providing excellent customer service.
• A positive attitude and ability to work well in high-pressure situations.
• A friendly, outgoing, and patient personality.
• The ability to work effectively as part of a team and contribute to various tasks as needed.