Customer Service Representative

Responsibilities

• Organize and file documents according to internal and Lot number systems
• Upload documents to the web during sales
• Communicate with various departments and customers regarding documents like LOLC's and Purge Documents
• Process payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure superior customer service is delivered to all customers
• Support RB Unreserved Commitment to Safety by maintaining a safe work environment
• Perform other duties as assigned

Qualifications

• Previous work experience involving in-person interactions with customers
• Experience using computers and learning new technology/software
• Excellent keyboarding skills for data entry
• A commitment to providing excellent customer service
• Able to work well in high-pressure situations and maintain a positive attitude
• A friendly, outgoing, patient personality
• Ability to work effectively as part of a team