Customer Service Representative
RG&T Solutions · Keller, TX · Yesterday
OTHRPart-time
About the role
A Part-Time Customer Service Representative who assists customers, manages and enters orders, and coordinates with production and shipping teams.
Responsibilities
- Respond to customer inquiries via phone and email in a friendly, professional manner.
- Accurately enter and review customer, dealer, and wholesale orders, including processing changes, cancellations, refunds, and warranty claims.
- Track shipments and resolve issues related to delayed, damaged, or incorrect deliveries.
- Provide product information, recommendations, and clarify product differences based on customer needs.
- Maintain detailed records of customer interactions and order activity.
- Assist with light warehouse or fulfillment tasks during busy periods.
Requirements
- Experience in customer service, order entry, administrative, retail, or e-commerce roles preferred.
- Strong attention to detail and data accuracy.
- Excellent verbal and written communication skills.
- Friendly, patient, professional, and solution-oriented demeanor.
- Ability to handle multiple orders and customer issues simultaneously.
- Proficiency with email, spreadsheets, and basic office software; experience with Shopify or ShipStation is a plus.
- Interest or background in fitness, strength training, or sporting goods is helpful but not required.
- Dependable, self-motivated, and capable of working independently or in a team.
Physical and other requirements
- Ability to sit or stand for extended periods and move throughout the work environment.
- Occasional lifting of packages up to 50 pounds.
Benefits
- Competitive hourly pay based on experience.
- Employee discounts on products.
- Opportunities for growth and increased responsibilities.