Customer Service Representative

Responsibilities

• Speaks directly with internal and external customers collecting customer information and product specifications.
• Receives purchase orders from customers via email, fax, or telephone.
• Reviews all aspects of the order before accepting order and confirming.
• Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements.
• Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.
• Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
• Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.
• Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
• Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.
• Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.

Qualifications

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, vendors and customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to read and interpret ruler, scales and other measurement devices.
• While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk.