Customer Service Representative

About the role

Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry.

Responsibilities

• Take inbound and outbound calls from members of our clients' gyms
• Respond to customer questions in an accurate and timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interaction with our in-house software

Requirements

• Must commit to set schedule with minimum of 20-40 hours per week (Monday through Friday)
• Positive attitude and excellent communication skills
• Team player with willingness to learn and grow
• Basic computer and typing skills
• 1+ year experience in call center customer service environment (preferred)
• Willing to work 10:30am - 7pm Mountain Time or 3-7pm

Qualifications

• Must commit to set schedule with minimum of 20-40 hours per week (Monday through Friday)
• Positive attitude and excellent communication skills
• Team player with willingness to learn and grow
• Basic computer and typing skills
• 1+ year experience in call center customer service environment (preferred)
• Willing to work 10:30am - 7pm Mountain Time or 3-7pm

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Basic computer and typing skills

Benefits and Perks

• $12 per hour base pay plus bonuses (averages to be $17-21 per hour)
• 401(k) with company match
• Medical, Dental, life and vision coverage
• Paid holidays
• Paid vacation
• Free VASA Fitness gym membership - includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!

Pay

$12-$23 / Hour depending on performance

Schedule

10:30am - 7pm Mountain Time or 3-7pm