Customer Service Representative

About the role

Williams-Sonoma Inc. Customer Service Representatives. Full Time availability Now accepting applications until July 30 2026. Accepting applications from Milwaukee, WI For an immediate response, apply directly to this link: Customer Service Representative - Williams-Sonoma Inc. Customer Care Centers

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Acknowledge adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Requirements

• 1+ year experience in customer service (retail, call center, or hospitality preferred).
• Strong communication skills - Ability to de-escalate and resolve issues professionally.
• Problem-solving mindset - You think fast and adapt quickly.
• Integrity and reliability - You do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently.

Qualifications

• Competitive pay starting at $15.00/hr.
• Recognition-based incentives and bonuses.
• PTO, Vacation, and Sick Pay benefits.
• Employee discounts and perks (up to 40% off most products and brands).

Skills

• Customer service experience (retail, call center, or hospitality preferred).
• Excellent communication skills.
• Problem-solving ability.
• Integrity and reliability.
• Fast-paced environment adaptability.
• Tech-savvy (ability to navigate multiple systems and multitask efficiently).

Benefits

• Competitive pay starting at $15.00/hr.
• Recognition-based incentives and bonuses.
• PTO, Vacation, and Sick Pay benefits.
• Employee discounts and perks (up to 40% off most products and brands).

Pay

• Starting at $15.00/hr.

Schedule

• Full-time availability.