Customer Service Representative

About the role

Williams-Sonoma Inc. Customer Service Representatives. Full Time availability Now accepting applications until July 30, 2026. Accepting applications from West Valley City, UT For an immediate response, apply directly to this link: Customer Service Representative - Williams-Sonoma Inc. Customer Care Centers

Why Join Us?

If You're Someone Who
B
R
E
A
S
T
H
E
M
E
N
T
I
C
L
E
S
E
D
…
then you'll feel right at home here!

Customer-Focused Support Your Day to Day (Essential Functions)

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Service With Integrity

• Hold yourself and others accountable to company values.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

What We Offer

• Competitive pay starting at $15.00/hr.
• Recognition-based incentives and bonuses.
• PTO, Vacation, and Sick Pay benefits.
• Employee discounts and perks (up to 40% off most products and brands).

What We're Looking For

• 1+ year experience in customer service (retail, call center, or hospitality preferred).
• Strong communication skills - Ability to de-escalate and resolve issues professionally.
• Problem-solving mindset - You think fast and adapt quickly.
• Integrity and reliability - You do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently.

Technology Requirements

• To work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
• Devices Not Acceptable: Tablet-based/convertible personal computers (i.e., Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication).
• Operating Systems: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations. Mac IOS 13 or newer.