Customer Service Representative

About the role

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX identifies and validates roles from customer-focused organizations directly.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Acknowledge adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.
• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

Requirements

• 1+ year experience in customer service (retail, call center, or hospitality preferred).
• Strong communication skills - Ability to de-escalate and resolve issues professionally.
• Problem-solving mindset - You think fast and adapt quickly.
• Integrity and reliability - You do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently.

Qualifications

• Competitive pay starting at $15.00/hr.
• Recognition-based incentives and bonuses.
• Paid time off, vacation, and sick leave.
• Employee discounts and perks (up to 40% off most products and brands).

Skills

• Customer service experience.
• Effective communication skills.
• Problem-solving abilities.
• Integrity and reliability.
• Fast-paced environment adaptability.
• Technical proficiency.

Benefits

• Paid time off, vacation, and sick leave.
• Employee discounts and perks (up to 40% off most products and brands).

Pay

Starting at $15.00/hr.

Schedule

Full-time availability.