Customer Service Representative

Why RelaDyne?

• Competitive pay
• Comprehensive benefits including medical, dental, vision, life insurance, disability, HSA, and 401(k) with company match
• Generous PTO and paid holidays
• Wellness incentives
• Career growth opportunities
• Collaborative team environment where your contributions make an impact

What You'll Do

• Manage assigned work efficiently using Salesforce
• Handle incoming and outgoing customer calls and monitor shared email inboxes
• Respond to customer inquiries and collaborate with internal departments to resolve service-related issues
• Research customer accounts and identify account-specific needs
• Process account updates, corrections, and invoice adjustments accurately
• Maintain accurate records while meeting productivity and quality expectations
• Perform other duties and special projects as assigned

Required Qualifications

• At least 1 year of experience in a high-volume customer service and data entry environment
• At least 1 year of recent experience handling customer phone interactions in a corporate setting
• Intermediate math skills
• Proficiency in Microsoft Excel and Outlook
• Typing speed of at least 30 words per minute
• Excellent written and verbal communication skills, including strong spelling and grammar
• Strong organizational skills with exceptional attention to detail
• Able to manage multiple priorities, meet deadlines, and adapt to changing business needs
• Strong problem-solving skills and a customer-focused mindset
• Willingness to learn, accept feedback, and continuously improve
• Able to thrive in a fast-paced environment while maintaining professionalism

Preferred Qualifications

• Experience in the transportation or logistics industry
• Experience using SAP
• Previous customer service call center or phone support experience