Customer Service Representative

Promotion of Customer Service

To promote customer goodwill by providing high standards of customer service.

Supervision and Scheduling

• Schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to minimize customer inconvenience.

Enforcement of Policies

• Enforce store policy as it relates to front-end operations.
• Aid store managers with discipline of front-end associates who fail to comply with company policies and procedures.

Delegation and Training

• Delegate responsibilities to cashiers as directed by store management.
• Conduct training programs for new and existing associates.

Customer Assistance

• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing issues.
• Assist customers with returned merchandise, over-rings, and overcharges.
• Approve customer checks and enforce check-cashing policies.

Cleaning and Supplies Management

• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front-end supplies (register paper, ribbons, etc.).

Customer Interaction

• Greet customers and be observant of people in the store.

Compliance with Policies

• Abide by all company policies as stated in the Employee Handbook.