Customer Service Representative

Promotion of Customer Service

To promote customer goodwill by providing high standards of customer service.

Supervision and Direction

• Schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to minimize customer inconvenience.
• Enforce store policy as it relates to front-end operations and assist store managers with discipline of front-end associates.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front-end supplies (register paper, ribbons, etc.).

Customer Interaction and Support

• Greet customers and be observant of people in the store.

Compliance and Training

• Absorb and adhere to all company policies as stated in the Employee Handbook.
• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Knowledge, Skills, And Abilities

• Strong oral and written communication skills for dealing with customers, employees, and vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.