Customer Service Representative

Promotion of Customer Service

To promote customer goodwill by providing high standards of customer service.

Supervision and Scheduling

• Schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

Training and Support

• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.

Customer Interaction and Housekeeping

• Greet customers and be observant of people in the store.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.

Inventory Management

• Order and control front-end supplies (register paper, ribbons, etc.).

Additional Duties

Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.