Customer Service Representative

About the role

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

• Consistently provide genuine, friendly, personable and professional service
• Assist customers with scheduling deliveries and managing payments
• Skillfully acknowledge customer questions and concerns
• Demonstrate effective communication, interpersonal and organizational skills in person and on the phone
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
• Proactively resolve escalated customer issues
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests

Qualifications

• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events

Benefits

• Health benefits
• 401k with company match plus profit sharing
• Cross training opportunities
• Annual breakfast prepared by our owners