Customer Service Representative

About the role

As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

• Consistently provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact interpersonally, and organize tasks in a fast-paced service environment.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

• Consistently provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact interpersonally, and organize tasks in a fast-paced service environment.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact interpersonally, and organize tasks in a fast-paced service environment.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactive problem-solving and conflict resolution skills.
• Product knowledge and order processing skills.
• Service inquiry handling and ticketing system usage skills.
• Customer complaint resolution and escalation management skills.
• Chat support and email support skills.
• CRM (Customer Relationship Management) proficiency.

Benefits

• Health benefits
• 401(k) with company match plus profit sharing
• Cross training opportunities
• Annual breakfast prepared by our owners

Pay

The pay for this role is commensurate with experience.

Schedule

The schedule for this role includes days, nights, weekends, holidays, and events.

Company Information

Raymour and Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diversity in our workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour and Flanigan proudly supports a drug and smoke-free work environment.