Customer Service Representative

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products serve kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. With over 150,000 product offerings, 110 distribution centers, 2 manufacturing plants, and a state-of-the-art field force serving over 100,000 customers, Richelieu stands at the forefront of a dynamic industry. Since 1968, Richelieu has been guided by five core values: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

About the role

We are seeking a full-time Customer Service Representative to join our team. This position operates Monday through Friday on a dayshift schedule. As part of the Richelieu team, you will contribute to a growing international organization that values its people, culture, and work-life balance.

Responsibilities

• Answer phone calls from customers placing orders and provide sales quotes
• Work closely with outside sales representatives on customer orders and quotes
• Assist walk-in customers in the showroom with questions and order placement
• Solicit new or complementary sales for customers via phone and in-person in the showroom
• Research product solutions to resolve field-project issues for customers
• Specialize in supporting Richelieu’s vast closet solutions
• Maintain excellent service standards and high levels of customer satisfaction

Requirements

• Related experience in a similar customer service position
• Knowledge of cabinetry, kitchen & bath, or similar building materials
• Strong customer service, problem-solving, and project management skills
• Team-oriented with initiative and a strong sense of drive and creativity
• High school graduate; some college courses preferred
• Proficiency with Microsoft Office applications (Excel, Word, Outlook)

AS400 experience is preferred but not mandatory.

Benefits

• Competitive market-based hourly pay rate
• Group insurance program (medical, dental, vision, life, disability)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation and holidays