Customer Service Representative

Job Responsibilities

• Answer incoming calls, emails, and other communications from customers regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments (e.g., sales, technical support, logistics) to resolve complex customer issues.
• Keep records of customer interactions, process customer accounts, and file documents.
• Take the extra mile to engage customers and build sustainable relationships of trust.

Job Qualifications

• A high school diploma or equivalent; an associate's or bachelor's degree preferred.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

Qnity offers a comprehensive pay and benefits package.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.