Customer Service Representative

Essential Duties & Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collections and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Sets up and verifies appointments for customers.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Education/Qualification

• A high school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Benefits And Perks

• Excellent pay.
• Medical, dental, vision.
• Company paid life insurance.
• Company paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and Career Development.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees.

About the Role

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Skills

• Excellent communication skills.
• Active listening.
• Service-oriented.
• Ability to resolve customer grievances.
• Proficient computer skills.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Pay

Excellent pay.

Schedule

N/A