Customer Service Representative

About Us

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About The Opportunity

Serve as the primary interface between Pursuit Aerospace and our customers for functions related to business development, sales administration, pricing proposals and negotiations, customer service, relationship management, demand management, sales budget forecasting, and overall account financial health.

• Order Management: Receive and process customer orders into the ERP system, and manage customer communications. Work with customer portals as necessary.
• Demand Management: Proactively manage pull-ins/push-outs to minimize impact on Operations. Engage customers to address unfavorable schedule changes.
• Delivery Assurance: Coordinate with Operations, Quality and Engineering to help resolve production issues and support customer on-time deliveries. Be proactive in finding solutions for customer needs and protecting delivery promises.
• Sales Administrative Support: Support Sales Directors & Account Managers as needed with all aspects of customer support. Maintain files for quotations, orders, contracts and documents for assigned customer

Required Qualifications

• Associates degree.
• Three years’ experience in customer service in a manufacturing environment, preferably in the aerospace industry.
• Computer literacy is essential, with demonstrated competency in Excel.
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ambitious and flexible, wanting to learn and grow.

PREFERRED QUALIFICATIONS

• Knowledge of Material Planning systems preferred.

Location

Newburyport MA

On-Site

100% On-site

Responsibilities

• Order Management: Receive and process customer orders into the ERP system, and manage customer communications. Work with customer portals as necessary.
• Demand Management: Proactively manage pull-ins/push-outs to minimize impact on Operations. Engage customers to address unfavorable schedule changes.
• Delivery Assurance: Coordinate with Operations, Quality and Engineering to help resolve production issues and support customer on-time deliveries. Be proactive in finding solutions for customer needs and protecting delivery promises.
• Sales Administrative Support: Support Sales Directors & Account Managers as needed with all aspects of customer support. Maintain files for quotations, orders, contracts and documents for assigned customer

Benefits

• Health and disability insurance.
• 401(k) match.
• Flexible spending accounts.
• EAP.
• Paid time off.
• Company-paid holidays.

Equal Opportunity Employer

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.