Customer Service Representative
Pumps and Controls is a wholesale water treatment equipment supplier based in Arlington, Texas. Founded in 1986, we stock over $2 million in inventory to ensure fast lead times and 97% same-day shipments. Our knowledgeable staff provides professional service, helping customers with product selection, order fulfillment, and industry-specific support. We serve qualifying distributors with a full line of products at wholesale pricing.
About the Role
Pumps and Controls operates as a vital subsidiary within Flow Control Group (FCG), a leading solutions provider for flow control, fluid handling, industrial automation, and life sciences across North America. As an intermediary between 3,000+ suppliers and 15,000+ customers, we play a critical role in delivering mission-critical components to diverse end markets.
Responsibilities
- Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
- Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
- Assist customers with product selection based on application requirements and customer needs.
- Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
- Provide professional and responsive communication to customers through phone and email correspondence.
- Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.
Requirements
- Basic understanding of order entry and data management systems (Epicor Prophet 21 experience is a plus).
- Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.
- Strong phone communication skills and professional email writing abilities.
- Ability and willingness to learn about industrial products, applications, and supporting components.
- Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
- Positive attitude with a customer-focused mindset.
Benefits
- Employee ownership program extended to all team members.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Competitive 401(k) matching program.
- Paid time off, holidays, and parental leave.
- Employee referral program.
- Access to FCG University, offering over 80,000 courses for learning and development.
- Career growth opportunities across a network of over 100 brands in North America, including custom training programs and mentorship.