Customer Service Representative

Position Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Requirements

• Associates degree and/or 2+ years of experience in customer service preferred.
• Excellent organizational, written and communication skills.
• Must have the ability to establish rapport and build demand over the phone.
• Able to work with cross-functional teams to achieve company goals.
• Industrial supply distribution experience a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Qualifications

PTSolutions is an equal opportunity employer. We provide a supportive and inclusive environment for all employees.