Customer Service Representative

Duties And Responsibilities

• Take customer orders either directly from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process billing.
• Handle customer complaints, questions, and follow-up with appropriate internal personnel as required.
• Maintain customer files.
• Process new items. Process purchase orders.
• Cook accounting credits.
• Record and distribute customer order changes.
• Fax confirmations to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.
• Analyze monthly usages and re-stock per customer.
• Complies with company policies and procedures.

Education And/or Experience

• PREFERRED candidates who offer the following:
• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated box industry.
• Reading and converting measurements.
• Encore / Amtech system knowledge is a plus.

About the role

Your work here contributes significantly towards our mission of driving efficiency and excellence. You'll be part of a culture that emphasizes safety, integrity, and sustainability, aligning with our core values of innovation and customer focus. Your efforts here directly propel company success, offering personal growth and an entrepreneurial spirit that encourages new ideas.

Benefits

Your efforts here directly propel company success, offering personal growth and an entrepreneurial spirit that encourages new ideas.

Pay

Details TBA.

Schedule

Details TBA.

Qualifications

Prior experience in the corrugated or fulfillment industry is advantageous but not necessary. A high school diploma or GED is sufficient.