Customer Service Representative

About the role

As a Customer Service Representative at Pratt Industries, you will play a crucial role in achieving our vision of providing sustainable packaging solutions. You will connect with customers, manage orders, maintain inventories, and collaborate across departments to ensure efficient processes and enhance the customer experience.

Responsibilities

• Process and track customer orders and complaints
• Cook up inventory levels with plant schedules
• Train and assist sales staff as needed
• Adhere to and optimize daily production schedules
• Support our commitment to sustainability and professionalism

Qualifications

• A high school diploma or equivalent
• Experience working in a manufacturing industry preferred
• Computer data entry experience preferred
• Experience in the corrugated box industry preferred

What You Get

• Comprehensive benefits package
• Ongoing professional development opportunities
• Stability in a fast-growing company
• Insurance and wellness benefits from day one