Customer Service Representative
Porch Light Health · Fort Collins, CO · 3 wk ago
Customer Service$19–$24/hrFull-time
Responsibilities
- Answer phones for clinic system
- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments
- Educate patients on procedure preparations, appropriate dress requirements, special instructions
- Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic
- Refer self-pay patients to financial counseling
- Cooky patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository
Qualifications
- High School diploma or equivalent
- One (1) year customer service
- Knowledge of medical terminology, insurance and billing
- Bilingual in Spanish, a plus
- Must live in Colorado for this remote position
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Discretionary bonus
Pay
$19 - $24/hr, based on location, education, skills, and experience.
Schedule
Day time and evening, 8 hour shifts 8:00-4:30pm, M-F, rotating Saturday