Customer Service Representative

About the role

The Customer Service Representative (CSR) at Horizon Distributors, Inc. serves as the primary point of contact for customers, focusing on building successful landscape businesses through product knowledge, recommendations, and exceptional service.

Responsibilities

• Eagerly greets walk-in and phone customers, listening to their needs and challenges.
• Treats customers as business partners, recommending product solutions, upselling options, and complimentary items to enhance profitability.
• Collaborates with team members and uses all company resources to sell Horizon's value and provide top-notch service.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Solves customer complaints professionally and promptly.
• Maintains a clean, well-organized, and well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Requirements

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

Preferred

• High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Benefits

• Group medical, prescription, dental, vision, and life insurance.
• 401(k) with company match.
• Employee stock purchase program.
• Seasonal sales and rewards programs.
• Employee Assistance Program.
• Exclusive vendor discounts for POOLCORP/Horizon employees.

Company Overview

Horizon Distributors, Inc. is a wholly owned subsidiary of POOLCORP, the world’s largest publicly traded distributor of swimming pool, landscaping, and outdoor living products. With over 6,000 team members in more than 445 sales centers worldwide, Horizon operates 90 sales centers across the US, focusing on serving professional landscape contractors. With over 60 years of industry experience, Horizon prides itself on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.

Why Horizon?

• Continuous learning opportunities through local training sessions, online learning center, classroom training, and tuition reimbursement.
• Opportunities for career growth and development.
• Stable environment with predictable work hours and the ability to earn more through overtime and continuous rewards.
• Comprehensive benefits package including medical, dental, vision, life insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs.

Compensation and Benefits

The compensation range for this position in Washington is between $21.00 and $24.00 per hour, with the actual pay varying based on skills, qualifications, and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. Your total compensation (pay, benefits, and bonuses) will be adjusted based upon your job classification, hours worked, and length of employment. For more information about compensation and benefits, visit https://www.poolcorp.com/careers/compensation-benefits/.

Equal Opportunity Employer

POOLCORP, including all its subsidiaries, is an equal opportunity employer – by choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.